Help & Contact
We're a small team building carefully. If something here doesn't answer your question, write to us — a person reads every message.
Common questions
- What is My Pet's Legacy?
- A calm home for everything about your pet — their story, photos, health records, care instructions, and a plan for who would step in if you no longer could.
- Is My Pet's Legacy free?
- Yes. Creating your account and your pet's profile is free. Sign up in about a minute with just your email.
- How do I report a problem?
- Once you're signed in, click the bug icon in the top bar of any page to open the "Report a problem" form, tell us what happened, and send it. Every report is reviewed by our team. You can also email support@petlegacynetwork.org.
- What is an Emergency Care Card?
- A one-page summary of what someone would need to care for your pet right away — caregiver, vet, medications, feeding, and handling notes. You can print it, keep it in a wallet, or share it as a private link.
- Who can see my pet's records?
- Only you, unless you invite someone to a pet's care circle or create a share link. Share links can be PIN-protected, set to expire, and revoked at any time.
- Is a care plan legally binding?
- It records your wishes and who you'd like contacted. On its own it may not be legally enforceable — for binding arrangements, speak with an attorney.
Contact us
Email support@petlegacynetwork.org and we'll get back to you. For anything urgent about a pet's health, please contact your veterinarian or a local emergency clinic first.
See also our Privacy Policy and Terms of Service.